At Alexa Rose we want you to be completely satisfied with your experience. Whilst we are in the business of selling jewelry and giftware, we also understand that loyal clients are built up through added value services, and the knowledge that you have dealt with a dependable company.

Our ‘Satisfaction Guarantee’ includes the following:

Only 18 Karat Gold, Platinum or Sterling Silver is used in our jewelry

Diamonds used are G-H in color and VS2-SI2 in clarity

All setting either by Microscope or ‘Precision set’ - a term used to describe a setting technique where diamonds are all perfectly aligned so as to reflect light at the same angle to create ultimate brilliance

All diamonds used in our jewelry are sourced from ‘Non Conflict’ areas or mines, and are sourced under the guidelines as set forth by the United Nations.

14 Day Money Back guarantee *

12 month workmanship and materials guarantee *. If for any reason the item that you have purchased should become defective as a result of workmanship or materials defects, we undertake to repair or replace the item, at no cost to you

Browse our collections of fine jewels.

 
Terms and Conditions for Money Back and 12 Month Guarantee Program
- 14 Day Money Back Guarantee applies only to items that are returned to us in same condition as purchased. Same Condition means the item still has the store tag, the item has not been worn or used, the item has not been handled or damaged, the item has not been sized. If any of these conditions are not met, the return may not qualify for money back, or may only qualify for a store credit.

- 12 month guarantee on workmanship and materials may not apply in the case of the item having been sized or tampered with by another jeweler.

- All refunds, store credits, repairs or replacements are at the sole discretion of Alexa Rose Fine Jewels.